“We are what we repeatedly do. Excellence, then, is not an act, but a habit”-Aristotle

“The road to success is paved with well handled mistakes.” – Neiman Marcus

“Everybody makes mistakes. It’s what happens next that matters.” – Danny Meyer

“It’s easier to keep a customer than get a new one.”-Allan Keller

“Good customer service costs less than bad customer service.”-Sally Gronow, Welsh Water

“Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.”-PETER DRUCKER

“Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.”-DONALD PORTER

“Being on par in terms of price and quality only gets you into the game.
Service wins the game.”-TONY ALESSANDRA

“People expect good service but few are willing to give it.”-ROBERT GATELY

“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.”-Kevin Stirtz

“Customer service is not a department, it’s an attitude!”-UNKNOWN

“Although your customers won’t love you if you give bad service, your competitors will.”-KATE ZABRISKIE

“In business you get what you want by giving other people what they want.”-Alice MacDougall

“Customer satisfaction is worthless. Customer loyalty is priceless.”-Jeffrey Gitomer

“If you don’t take care of the customer someone else will!”-Raffaele Ciarla

“Under promise and over deliver.”-Toby Bloomberg

“Your customer doesn’t care how much you know until they know how much you care.”-Damon Richards