I was waiting for a connecting flight in the Atlanta airport at about 8AM and decided to grab some breakfast in a food court like area with three restaurants.
When I was finished paying for my breakfast I started looking for a place to sit (it was pretty busy) and a gentlemen waived at me and motioned me to a table, so I went and sat down at the table. I must say, I was surprised as I have never seen anything like this before in this type of setting. He was very cordial, he smiled and said hello. As I ate my breakfast I noticed several other employees in the same uniform with towels in their hand to clean tables with, just like the other gentlemen that sat me had. The entire time I was there, not one of them moved, or wiped down any tables.
However, the gentleman that directed me to an open table was hustling around, wiping tables, directing other customers to empty tables and he was even pre-bussing tables! This guy clearly understands and gets what hospitality really is. It was great to see that a lot customers recognized this as well as I saw several customers tip him.
I was just totally blown away by seeing this, because I rarely see this level of customer service from employees in full service restaurants anymore. At least not with the enthusiasm that he had.
I wish I had a few just like him.

Advertisement